Delivery Information
Delivery & Returns Information
At GoldenSneakersVault, we treat delivery and client concierge services as an extension of the boutique experience. Below you will find our comprehensive shipping protocols and effortless return policies designed for a seamless global shopping journey.
1. Shipping & Processing Policy
Complimentary Delivery: To ensure an uncompromised experience for sneaker collectors worldwide, we proudly offer free worldwide shipping on every single order, with zero minimum spend and no hidden customs fees at checkout.
Order Processing: As a curated alternative storefront sourcing directly from premier European networks, all orders undergo a meticulous quality control and authentication process before dispatch. Orders are typically processed and transferred to our global courier partners within 24 to 48 hours (excluding weekends and Italian national holidays).
Estimated Delivery Timelines: Once dispatched, shipments are handled via premium, fully trackable global couriers (such as DHL, FedEx, or UPS).
• United States & Canada: 5 – 8 business days
• United Kingdom & Europe: 4 – 7 business days
• Australia & Asia-Pacific: 6 – 9 business days
• Rest of the World: 7 – 12 business days
*Please note: Tracking numbers will be automatically delivered to your registered email address as soon as the package leaves our partner vault facility.
2. 14-Day Effortless Return Policy
Our Guarantee: We want you to love your signature pairs. If your curated selection does not meet your expectations, we offer a dedicated 14-day return window from the date of package delivery.
Return Conditions: To be eligible for a full refund, returned items must strictly meet the following criteria:
• Sneakers must be completely unworn, unwashed, and in their original, undamaged condition.
• Must include the original Golden Goose branded shoebox, dust bags, authenticity booklets, and any extra laces (the branded box is considered a vital part of the product).
• The security tags attached by our studio must remain fully intact and untampered with.
The Return Process: To initiate a return, simply contact our client concierge at [email protected] with your order number. Our stylists will provide you with the authorized return shipping center address. Please note that return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.
3. Refunds & Size Exchanges
Refund Processing: Once your return package is received and inspected at our facility, we will process your refund within 3–5 business days. The funds will be automatically credited back to your original payment method (Stripe, Credit Card, or PayPal). Please allow additional time for your banking institution to post the transaction.
Size Exchanges: Due to the highly limited nature of our curated boutique overstocks, sizes sell out rapidly. We cannot guarantee automatic exchanges. If you need a different size, we highly recommend initiating a return for your current pair and placing a fresh order immediately from our live stock selection before it vanishes.